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diff --git a/inboxes.mdwn b/inboxes.mdwn index ef622aa..c299290 100644 --- a/inboxes.mdwn +++ b/inboxes.mdwn @@ -95,6 +95,26 @@ from the inbox. This means you need to have a place to put it, even if it is only the trash. We will cover filing systems and other related tools later. +Bug trackers: not really inboxes +-------------------------------- + +Hackers tend to deal with bug trackers, ticketing systems, and similar +systems. These are not purely inboxes. They're also sort of project +lists, and next actions lists. I have found it most efficient to use +them as places to trawl for inbox material. It's not possible to +remove items from bug trackers just because you've decided what to +with them. Instead, I review the list of open bugs, and see if there's +anything there that's new or that I need to deal with. If there is, I +add a proxy into my own inbox (or, sometimes, directly as a next action). +I might have a project in my GTD system for a particular bug. + +It's often the case that the total number of open bugs is so large +it's overwhelming. I have found only one way to deal with that: keep +dealing with subsets of the bugs that are most important, and try to +handle bugs at least as fast as they're reported. The rest of the +bugs may have to languish for a while, but if there's more of them +than you have time for, that's unavoidable. + Inboxes a la Lars ----------------- |