diff options
| author | Lars Wirzenius <liw@liw.fi> | 2017-04-14 16:07:42 +0300 |
|---|---|---|
| committer | Lars Wirzenius <liw@liw.fi> | 2017-04-14 16:08:05 +0300 |
| commit | 1463bf85161950dadb4148ece491e7982b021ef9 (patch) | |
| tree | 9b57dabe580a4faa9e21e6f08814274e16f7c87e | |
| parent | f37c7c938c91a0b08112633050df2e1b995ff518 (diff) | |
| download | obnam.org-1463bf85161950dadb4148ece491e7982b021ef9.tar.gz | |
Make it clearer not to email Lars directly
| -rw-r--r-- | bug-reporting.mdwn | 3 | ||||
| -rw-r--r-- | contact.mdwn | 9 | ||||
| -rw-r--r-- | status.mdwn | 3 |
3 files changed, 9 insertions, 6 deletions
diff --git a/bug-reporting.mdwn b/bug-reporting.mdwn index 5fc4dff..b2ec668 100644 --- a/bug-reporting.mdwn +++ b/bug-reporting.mdwn @@ -2,7 +2,8 @@ If you have a problem with Obnam, and you want to report it (please do!), including the following information is helpful and makes it easier to figure out what the problem is. -Send bug reports to `obnam-support@obnam.org` please. +Send bug reports to `obnam-support@obnam.org` please, not to Lars +directly. * What is the problem? * The version of Obnam and Larch you're using, and how you installed it. diff --git a/contact.mdwn b/contact.mdwn index bfe7643..f95a60d 100644 --- a/contact.mdwn +++ b/contact.mdwn @@ -13,14 +13,17 @@ E-mail new releases, or to alert Obnam users about anything that they need to know about. If you're using Obnam, you probably should be subscribed to this list. It is very low volume. +* Please don't send mail directly to Lars. That prevents others from + helping out, and puts all the support burden on one person. Also, + the mailing lists get automatically imported into a ticketing + system, so there is less chance of issues being overlooked. The support list is available on the [Gmane]() site, at <http://dir.gmane.org/gmane.comp.sysutils.backup.obnam>. The official archives sometimes have messages in base64 encoding, and their UI isn't great, so the Gmane archives are often a better way to -read the archives. - -Please don't e-mail developers directly, unless you know them. +read the archives. (Update: Gmane is in a state of possibly being +transferred to a new owner. It might not work, for now.) [support list]: http://listmaster.pepperfish.net/cgi-bin/mailman/listinfo/obnam-support-obnam.org [development list]: http://listmaster.pepperfish.net/cgi-bin/mailman/listinfo/obnam-dev-obnam.org diff --git a/status.mdwn b/status.mdwn index 5a67dfb..4524fc9 100644 --- a/status.mdwn +++ b/status.mdwn @@ -9,8 +9,7 @@ If you find a bug or other problem, please see the to the mailing list (see below). Debian users may also report bugs to the Debian bug tracking system. -Using the Obnam web pages for bug reporting is not a good idea, -since they are not a good way to conduct a discussion. +Please don't send bug reports, or ask for help, directly to Lars. * E-mail to the [mailing list](http://listmaster.pepperfish.net/cgi-bin/mailman/listinfo/obnam-support-obnam.org). |