Add: SLA for CI

3 files changed, 4 insertions, 0 deletions

diff --git a/ci-arch.html b/ci-arch.html
index d864866..df2f82a 100644
--- a/ci-arch.html
+++ b/ci-arch.html
@@ -126,6 +126,7 @@
 <ul>
 <li><p><strong>MONITORING</strong>: The CI system needs to have monitoring to automatically alert of problems.</p></li>
 <li><p><strong>ONCALL</strong>: There must be multiple, named people who can be alerted to deal with problems in CI that users can’t deal with themselves. These people need to cover enough time zones to be available at almost all times, and have enough overlap to cover for each other when they’re not availble due to illness, vacation, travel, or such reasons.</p></li>
+<li><p><strong>SLA</strong>: RelEng provides a promise, similar to a service-level agreement, for how well CI serves WMF and the movement.</p></li>
 </ul></li>
 </ul>
 <h2 id="softer-requirements">Softer requirements</h2>
diff --git a/ci-arch.mdwn b/ci-arch.mdwn
index 0d38f40..6f9fd2f 100644
--- a/ci-arch.mdwn
+++ b/ci-arch.mdwn
@@ -268,6 +268,9 @@ to a minor degree.
       for each other when they're not availble due to illness,
       vacation, travel, or such reasons.
 
+    * **SLA**: RelEng provides a promise, similar to a service-level
+      agreement, for how well CI serves WMF and the movement.
+
 ## Softer requirements
 
 These requirements are even more easily negotiated.
diff --git a/ci-arch.pdf b/ci-arch.pdf
index e1e4ec9..b172410 100644
--- a/ci-arch.pdf
+++ b/ci-arch.pdf