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@@ -254,6 +254,20 @@ to a minor degree.
   build doesn't need to download them directly from the centralised
   package repositories. This is needed for speed.
 
+* **GOODOPS**: The CI system needs to maintained in a proper way, with
+  monitoring, multiple people who can get notified of problems and can
+  fix things.
+
+    * **MONITORING**: The CI system needs to have monitoring to
+      automatically alert of problems.
+
+    * **ONCALL**: There must be multiple, named people who can be
+      alerted to deal with problems in CI that users can't deal with
+      themselves. These people need to cover enough time zones to be
+      available at almost all times, and have enough overlap to cover
+      for each other when they're not availble due to illness,
+      vacation, travel, or such reasons.
+
 ## Softer requirements
 
 These requirements are even more easily negotiated.