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-rw-r--r--manual/en/140-troubleshooting.mdwn6
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diff --git a/manual/en/140-troubleshooting.mdwn b/manual/en/140-troubleshooting.mdwn
index d3b4a5d5..08211eeb 100644
--- a/manual/en/140-troubleshooting.mdwn
+++ b/manual/en/140-troubleshooting.mdwn
@@ -40,6 +40,12 @@ easier to figure out what the problem is.
list. This is a publicly archived mailing list where various
people help others use Obnam.
+ If you respond to messages on `obnam-support`, **always** keep the
+ list in the cc list. This means others will see the response, and
+ there's a chance that they can help you better than the particular
+ person you're responding to. Also, the archived discussion may be
+ helpful to later readers, perhaps years afterwards.
+
* What is the problem? What did you try to achieve? What actually
happened?