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<ul>
<li><p><strong>MONITORING</strong>: The CI system needs to have monitoring to automatically alert of problems.</p></li>
<li><p><strong>ONCALL</strong>: There must be multiple, named people who can be alerted to deal with problems in CI that users can’t deal with themselves. These people need to cover enough time zones to be available at almost all times, and have enough overlap to cover for each other when they’re not availble due to illness, vacation, travel, or such reasons.</p></li>
+<li><p><strong>SLA</strong>: RelEng provides a promise, similar to a service-level agreement, for how well CI serves WMF and the movement.</p></li>
</ul></li>
</ul>
<h2 id="softer-requirements">Softer requirements</h2>