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authorLars Wirzenius <liw@liw.fi>2017-04-14 16:07:42 +0300
committerLars Wirzenius <liw@liw.fi>2017-04-14 16:08:05 +0300
commit1463bf85161950dadb4148ece491e7982b021ef9 (patch)
tree9b57dabe580a4faa9e21e6f08814274e16f7c87e /contact.mdwn
parentf37c7c938c91a0b08112633050df2e1b995ff518 (diff)
downloadobnam.org-1463bf85161950dadb4148ece491e7982b021ef9.tar.gz
Make it clearer not to email Lars directly
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@@ -13,14 +13,17 @@ E-mail
new releases, or to alert Obnam users about anything that they need
to know about. If you're using Obnam, you probably should be
subscribed to this list. It is very low volume.
+* Please don't send mail directly to Lars. That prevents others from
+ helping out, and puts all the support burden on one person. Also,
+ the mailing lists get automatically imported into a ticketing
+ system, so there is less chance of issues being overlooked.
The support list is available on the [Gmane]() site,
at <http://dir.gmane.org/gmane.comp.sysutils.backup.obnam>. The
official archives sometimes have messages in base64 encoding, and
their UI isn't great, so the Gmane archives are often a better way to
-read the archives.
-
-Please don't e-mail developers directly, unless you know them.
+read the archives. (Update: Gmane is in a state of possibly being
+transferred to a new owner. It might not work, for now.)
[support list]: http://listmaster.pepperfish.net/cgi-bin/mailman/listinfo/obnam-support-obnam.org
[development list]: http://listmaster.pepperfish.net/cgi-bin/mailman/listinfo/obnam-dev-obnam.org